Terms of sales
This site is the property of Glam Lace.
Any reproduction in whole or in part is strictly prohibited under penalty of prosecution in the commercial court.
The photographs illustrating the products are the property of Glam Lace.
Any reproduction or use of photos on the site www.glamlaceparis.com are strictly prohibited under penalty of prosecution in the commercial court.
Acceptance of conditions:
At the time of placing the order, the customer acknowledges having read the general conditions of sale stated on this page and expressly declares to accept them without reservation.
These general conditions of sale will prevail over all other conditions appearing in any other document, except preliminary, express and written exemption.
Prices are in Euros, taxes included.
The Glam Lace brand reserves the right to change prices without notice.
2. / THE PRODUCTS
Products are offered within the limits of available stock. Some models are more popular than others can quickly be out of stock. GlamLaceParis does not incur any liability in the event of out of stock or unavailability of products.
Glueless Lace wig wig specificity:
Glueless wigs have 2 elastic-strips at the back of the wig. If this is not the case, the customer has the opportunity to inform the customer service in order to proceed with the exchange.
3. / CONTROL
Each order must be subject to an acceptance of the general conditions of sale, the order will then be perfect only once settled by the appropriate means of payment and after confirmation by the bank of the regulation or by the certification of other means of payment such as checks and transfers.
Order confirmations are sent by email to the address specified by the customer in his order.
Automatic registration systems are considered as proof of the nature, content and date of the order. Once the order has been validated, GlamLaceParis confirms the acceptance of its order to the customer to the email address that it has sent. GlamLaceParis reserves the right to cancel any order from a customer in case of suspicion of fraud or in case of previous dispute with this customer.
3.2 Order Cancellation
In case of cancellation of order due to the customer: a compensation equal to or greater than 50% of the price of the products that have been specially manufactured for the customer: a special manufacture, color , cut, etc. .. In any event during a cancellation with partial refund, the refund period will not exceed one month date of acceptance of the cancellation by the Company.
4 / SHIPPING-DELIVERY OF ORDERS
4.1 / Order preparation
Before any shipment, one. Processing time is necessary. Various complementary quality controls are carried out prior to shipment. Orders in stock are shipped after inspection of the goods and preparation of the package. The preparation of order can take between 2h and 48h (for the products in stock) In general, orders placed before 12h are dispatched the same day.
4.2 / Shipping Orders:
GlamLaceParis will not be held responsible for the wrong delivery address.
Sales orders are shipped to the billing address provided by the customer upon payment.
The information provided by the customer, at the time of the taking of order engage this one: in case of error in the wording of the coordinates of the recipient, the salesman can not be held responsible for the impossibility in which it could be to deliver the product. If this error causes the defect of delivery or the loss of the parcel, the company GlamLaceParis releases any responsibility. Only the responsibility of the customer is engaged.
It is therefore important to check the information provided when ordering.
4.3 / Track your package:
For the delivery of packages, GlamLaceParis uses the services of third-party companies such as DHL, TNT, Chronopost, Fedex ... you are given a tracking number. These companies are specialized in the care and delivery of colis ... In case of absence or impossibility of delivery it will be suggested to the customer to recover his parcel relay point and / or reprogram the delivery. The company GlamLaceParis is in no way responsible for delays, delivery times.
Any questions regarding delivery times, should be addressed to the customer service of these companies.
Packages are delivered against signature to you or to a person at the address provided.
4.4 / Loss of a parcel:
GlamLaceParis relies solely on information provided by the customer when ordering.
· In the event of a loss parcel of the fault of the customer (wrong information provided during the order, wrong address, wrong zip code ...) The company Glam LaceParis is in no way responsible. No refund is possible.
· In the very rare case of a loss of the package of the fault of the GlamLaceParis Company (error in the transcription of the address of the customer), GlamLaceParis is committed to refund the customer or return as soon as possible an identical product.
· In the very rare case of loss of package from the fault of the carrier, and after investigation by the customer service of the carrier, the company GlamLaceParis agrees to reimburse the customer.
GlamLaceParis takes only for warranty the information given by the carrier.
The simple statements of the customer mentioning a loss are not sufficient to benefit from this guarantee. The loss must be recorded by the delivery company. Only the information presented on the carrier's website is worth proof of loss. If the carrier indicates that your package has been delivered, no dispute is possible.
4.5 Delayed delivery:
No indemity is payable by the customer to GlamLaceParis. Likewise if the parcel was deposited in relay point or in your mailbox or at a neighbor's place during your absence.
4.6 / Contestation of delivery:
No dispute of delivery by the customer is possible if the package appears to be delivered (the computer system of flashing the post office / delivery company).
IMPORTANT: If the delivery could not be carried out for reasons of accessibility or absence of person for the reception of the products GlamLaceParis can not be held responsible for it.
Products returned to GlamLaceParis for delivery error or absence of the recipient will be sent again to the exclusive customer fees.
4.7 / Force Majeure:
Are considered as force majeure releasing the seller from his obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risk of the recipient. Always check your parcel on arrival.
5 / RETURN-EXCHANGE-RETRACTATION
In case of return, the returned product must be in its original condition and packaging. It must not have been used, nor have suffered deterioration as minimal as it is and be in a state of perfect cleanliness.
The right of retraction does not apply to the personalized articles, realized on measures such as custom-made, special colors, cuts, special options, products processed according to the customer's requirements.
Return shipping costs will be borne by the customer.
5.1 / Right of withdrawal
Any purchase made by correspondence offers the guarantee" right of retraction of 7 days.
In order to obtain a refund or an exchange, any product returned must be in its new condition.
This right of withdrawal is not valid for sales face-to-face (sales are final in front of face).
5.2 / The conditions of the right of withdrawal
As stated in paragraph 5.1, only the returned new products give right to an exchange or refund. Any damaged, used product does not give right to the retraction, no exchange, no refund
RETURNS OF YOUR PACKAGE:
At Glam Lace, our priority is your satisfaction.
We guarantee the best quality lace wig. All our products are scrupulously inspected before being shipped from our premises in Paris. We are sure you will appreciate your order.
But even so, you may not be satisfied with your order, We accept returns within 7 days after receiving your package. Return costs are at your expense and non-refundable. You must pack the package and use a carrier offering a delivery against signature. We are not responsible for any loss or damage to the package.
the customer is responsible for the reshipment, it is important to use a trusted carrier with delivery against signature.
Any product accepted in return but damaged upon arrival at GlamLaceParis, will not be refundable, if its condition makes it unsuitable for sale.
How to return a product?
If you are not satisfied with your purchase, you can send it back (under condition).
· 1. First contact us, explaining the reason for your return.
· 2. Take a picture of the product to prove that it is still in good condition.
· 3. Wait to receive from us your "return confirmation"
· 4. Pack your order carefully, send and send us the tracking number.
After verification, we will proceed with the exchange or refund. (The refund can take between 2 and 30 days)
Products must be in a new condition, unworn, no Modified.
Here is the detail of our conditions of return (If only one of these conditions is not respected, we will refuse any exchange or refund and will charge you a return cost)
· The product must be in its original state
· No damage, no hole, no loose thread
· The elastics must be intact and not damaged
· The lace must be intact and not cut
· No attempt to color the hair, no smell, no dirt, no product, no shampoo, no oil
· If the hair is wavy or curly, the texture must be in its original state.
· The returns also include the gifts offered with your product if they are not returned, we will charge them.
If you meet all these conditions, Glam Lace will refund or exchange.
Important information for anyone attempting to return a used lace wig.
Our experience allows us to to detect if a lace has been worn or altered. Please do not waste our time if you have used the wig even for a few hours.
If after checking, we find that the lace is not in its original condition, it will not There will be no exchange or refund and you will be charged a processing fee of 60 € + shipping costs.
The return shipping costs of a package that does not comply with one of the clauses mentioned above will be charged 20 € TTC in Metropolitan France and 50 € TTC if the forwarding is abroad.
Your parcel will be kept as guarantee while waiting for your payment.
NO EXCHANGE OR REFUND FOR PRODUCTS / WIGS / MECHES AFTER USE BY THE CLIENT.
6 / DATA PROTECTION PERSONNEL
In accordance with the law relating to computers, files and liberties of January 6, 1978, information nominat if relating to buyers may be subject to automated processing.
7 / CUSTOMER CLAIMS "GUARANTEE OF CONFORMITY
for non-professional private customers
All the products supplied by the seller benefit from the legal guarantee provided by articles 1641 and following of the Civil Code.
the case of references received but not ordered, after verification that the error is not attributable to the customer the products will be returned by the customer at the expense of GlamLaceParis
· Bad references or quantities incomplete In the case of a delivery of products not corresponding in their quantity to the purchase order, the remainder of the order will be sent to the customer at the expense of GlamLaceParis. In the case of delivery of references different from those ordered, the products will be returned to the charge of e GlamLaceParis will replace the desired references.
· Transportation Damage Essential Condition for Refund or Replacement of Goods:
Upon delivery, the customer or his representative must check the goods in the presence of the duly authorized carrier. In case of damage (s) due to transport the customer in his capacity as consignee,expressly notify the reserves to be made within the given deadlines with the carrier, and send a copy to the Compagnie des Papiers, otherwise the Compagnie des Papiers reserves the right to refuse the return, refund or replacement of the products.
8 / LITIGATION
The present conditions of sale on line are subject to the French law, the courts of Paris are only competent for all disputes.